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Gartner this week released a report entitled "Citizen Developers are Poised to Grow." The report by Gartner Analyst Eric Knipp describes how forces like more computer literate employees, cloud computing and better tools are fundamentally changing the role of IT. Eric paints a vision that in one stroke could eliminate the feared IT backlog: "Citizen developers leverage shared services and 4GL-style development platforms, releasing IT resources to do what they do best, if IT leaders allow it." Gartner argues that CIOs should enable business analysts to build "self-service" applications that can be managed centrally by IT. This puts IT in the role of providing a secure infrastructure while enabling business developers to implement business processes using 4GL-like tools. According to Eric, "CIOs who attempt to block citizen developers are fighting a losing battle." Of c... (more)

Top Five Tips for Choosing a Small Business CRM

When small business owners think of software, they think of email, file management, and…. CRM. Shorthand for “Contact Relationship Management,” CRMs help businesses organize their customers, leads and sales. Important stuff. Unfortunately, choosing a CRM isn’t easy. The Google Apps marketplace lists 90 of ‘em: GetApp has over 280. There are thousands more (and they all sound the same). How’s a business owner to choose? We review (and break) new CRMs every week, so we’re pretty confident when we spot a good one. Here are 5 tips for choosing your own CRM – hope it helps! #1 Choose a usable CRM Usability matters. A lot. As you try new systems, pay due attention to the experience. How intuitive is navigation? Can you find what you’re looking for? Will employees enjoy this? Does it make their job easier? It’s tempting to pick CRMs solely for their feature set, but reme... (more)

Global Customer Relationship Management (CRM) Software Industry

NEW YORK, Dec. 18, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue: Global Customer Relationship Management (CRM) Software Industry http://www.reportlinker.com/p01921270/Global-Customer-Relationship-Management-CRM-Software-Industry.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Solution_Integration This report analyzes the worldwide markets for Customer Relationship Management (CRM) Software in US$ Million by the following Types: On-Premise CRM, & SaaS CRM. The Global market is further analyzed by the following Functional Areas: Sales Force Automation, Customer Support, Marketing Automation, and e-commerce. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2... (more)

WebNMS and Omnitron Systems Partner to Support SDN-Enabled Carrier Ethernet Service Automation

WebNMS, a division of Zoho Corp. and a leading global provider of network and element management solutions, and Omnitron Systems, a leading innovator and manufacturer of MEF Carrier Ethernet 2.0 solutions, announced a partnership to integrate Omnitron’s iConverter GM4 Network Interface Devices (NIDs) with the Carrier Ethernet component of a comprehensive solution. Together, the two companies deliver dynamic provisioning and operation of network services that enables migration to carrier Software Defined Networking (SDN) orchestration. As end-user applications increasingly demand rapid delivery of high bandwidth services, communications service providers need to automate service provisioning and operations on their expanding deployed networks to keep pace. Carrier services, including mobile backhaul, cloud computing, data center connectivity and business Ethernet al... (more)

Top 20 Cloud Services Providers That Are Gaining Mind Share

There is little doubt that cloud computing is big news, but who is gaining your mind share?  Amazon, NetSuite, and Salesforce.com, have been in the news recently with a number of announcements. So many that I’ve been attempting to track them by creating specific journals for each. Our experiences are likely to be different, and barring actual surveys and research, is subjective and based largely on our own impressions and perceptions of which companies are in the news or making news in this segment. There are several lists that are excellent points of reference – The Top 150 Players in Cloud Computing, 85 Cloud Computing Vendors Shaping the Emerging Cloud, and The VAR Guy’s SaaS 20 Index. Large technology companies like AT&T, EMC / VMware, HP, IBM, Microsoft, Unisys, and others that come to mind have not been included below in the top 20 that are gaining mind share... (more)

Cloud Communautaire : la troisième voie (2e partie)

  Rappel Dans la première partie de cette analyse, j’ai présenté les trois grandes familles de Cloud Computing : - Cloud Public. - Cloud Communautaire. - Cloud privé. Les entreprises et les organismes publics vont, dans les années qui viennent, migrer l’essentiel de leurs applications sur ces différentes familles de «nuages». Quelles sont les démarches possibles, les priorités ? Démarche «classique» de migration vers le Cloud computing Elle est poussée par tous les acteurs historiques de l’informatique ; le mot le plus entendu dans cette démarche est : virtualisation. Il existe des dizaines de schémas comme celui-là qui, tous, font la même hypothèse : Un voyage vers le Cloud commence par la virtualisation de vos serveurs. Le discours est, en apparence, très cohérent, très rassurant : - Commencez par virtualiser tous vos serveurs. - Faites quelques expérimentation... (more)

Global Customer Relationship Management (CRM) Software Industry

NEW YORK, Feb. 11, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue: Global Customer Relationship Management (CRM) Software Industry http://www.reportlinker.com/p01921270/Global-Customer-Relationship-Management-CRM-Software-Industry.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Solution_Integration This report analyzes the worldwide markets for Customer Relationship Management (CRM) Software in US$ Million by the following Types: On-Premise CRM, & SaaS CRM. The Global market is further analyzed by the following Functional Areas: Sales Force Automation, Customer Support, Marketing Automation, and e-commerce. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 200... (more)

Global Consumer Cloud Services Industry

NEW YORK, Sept. 6, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:   Global Consumer Cloud Services Industry http://www.reportlinker.com/p0960392/Global-Consumer-Cloud-Services-Industry.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=IT_Hosting   This report analyzes the worldwide markets for Consumer Cloud Services in US$ Million by the following Segments: Cloud Gaming, Cloud Music (includes Paid Music only), Cloud Mobile Applications, Cloud VoIP, and Other Cloud Services (includes E-mail Services, Storage/ Backup Services, and Social Networking Services. Social Networking Services, and excludes Social Gaming). The report provides separate comprehensive analytics for the US, Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2018. The report prof... (more)

Security Solutions Discussed by Industry Leaders in SecuritySolutionsWatch.com Interviews With HP, ImageWare Systems, March Networks, Nuance, StrikeForce, Xcluesiv Cloud Technology

RYE BROOK, NY -- (Marketwired) -- 03/06/14 -- ImageWare Systems, Inc. (OTCQB: IWSY) and StrikeForce Technologies, Inc. (OTCBB: SFOR) ***** HP Enterprise Services Mr. Rob Wigley, Director, Cybersecurity Consulting Services, HP Enterprise Services, U.S. Public Sector, told us, "Without question, adversaries have become smarter, better organized, and more persistent as they seek to cause disruptions and access intellectual property and other sensitive information. The number of cyber threats is proliferating faster than many organizations can defend. Many companies and global governments have been subjected to some very sophisticated and targeted attacks, which have had a significant impact on their mission. This includes some recent extremely high-profile breaches conducted by insiders. In order to address these threats, first and foremost an organization needs to ha... (more)

Zoho CRM Integrates Zoho Mail

Zoho today announced the Zoho Mail Add-on for Zoho CRM. For small and medium businesses (SMBs) and others using Zoho CRM, the new module provides affordable, full-featured integration of Zoho CRM and Zoho Mail. A video tour of the Zoho Mail Add-on is available at http://www.youtube.com/watch?v=PJ2Ou-2bGkQ. In related news, Zoho also announced the Zwitch program for Salesforce.com (please see “Zoho Invites Salesforce.com Users to Zwitch”). “The Zoho Mail Add-on is another result of our mission to integrate Zoho’s business-ready products in a deep and meaningful way,” said Raju Vegesna, Zoho evangelist. “This add-on gives users the kind of contextual integration of information that we can provide as a result of the breadth and depth of our application set. Zoho delivers both collaborative productivity and business applications, so we can enable information to flow se... (more)

Security Solutions Discussed by Industry Leaders in SecuritySolutionsWatch.com Interviews With HP, ImageWare Systems, March Networks, StrikeForce, Xcluesiv Cloud Technology, and PSA Security Network

RYE BROOK, NY -- (Marketwired) -- 02/18/14 -- ImageWare Systems, Inc. (OTCQB: IWSY) and StrikeForce Technologies, Inc. (OTCBB: SFOR) ***** HP Enterprise Services Mr. Rob Wigley, Director, Cybersecurity Consulting Services, HP Enterprise Services, U.S. Public Sector, told us, "Without question, adversaries have become smarter, better organized, and more persistent as they seek to cause disruptions and access intellectual property and other sensitive information. The number of cyber threats is proliferating faster than many organizations can defend. Many companies and global governments have been subjected to some very sophisticated and targeted attacks, which have had a significant impact on their mission. This includes some recent extremely high-profile breaches conducted by insiders. In order to address these threats, first and foremost an organization needs to ha... (more)